SEAMLESS BUSINESS COMMUNICATION
All channels and apps (voice, text, social media, CRM software, etc.) streamlined on a single platform
TIME AND COST SAVINGS
eliminate hardware and physical infrastructure purchases, system maintenance and only pay for what you need
auto-attendant, IVR, in-depth analytics, call recording and more
cloud backups and agents who can work from any location on any device
add or remove users and computing resources or features on demand
customise security policies and procedures from a user-friendly dashboard to keep up with evolving regulations
The ways in which customers contact your business, like live chat and social media, continue to expand while the expected response times decrease. This means your customer support centre needs advanced, on-demand capabilities that are cost-effective and easy to use and maintain. Otherwise, it drains your resources and provides poor customer experiences that hurt your growth.
A cloud-based contact centre solution from ViVoTECH can solve your problem. Your agents can securely access each customer’s data and the centralised platform from anywhere on any device. With efficient routing, state-of-the-art capabilities and our proactive maintenance, you can quickly solve clients’ issues in their preferred method, while keeping IT costs and management burdens low.